Q. I have never promoted insurance before. What do I have to do to get started?
A. Don't worry, TVIS can take care of all of the necessary documentation and processes including registration, authorisation, training and arrangement of Professional Indemnity (PI) cover to comply with all regulatory requirements.

Q. I don't want to take on a big administrative burden with insurance. How much can you handle on our behalf?
A. We and our partners do all the legwork for you: actuarial calculations, administration, telesales, training, claims-handling, and marketing. Our policies are underwritten by a global risk partner so you take no financial gamble but benefit from a significant financial stake.

Q. What happens if I have a huge claim and we make a loss on our book?
A. It is our responsibility to help manage the profitability of your book. We will issue you with premiums that are unique to your individual practice and to your prices. Our actuaries are used to dealing with vet claims and they balance the expected risk across the policies on offer. If it looks like your book is not performing to their expectations, we will assist you in making the necessary changes to correct this trend. Meanwhile, any short term losses of your book are not your responsibility - these are carried by the underwriter.

Q. How do I comply with FSA regulations?
A. We will give you all the necessary support and guidance for you to acquire and maintain a compliant-status.

Q. What happens if one of my staff mis-sells a policy? Who is liable?
A. The actual 'selling' will be completed by our experienced telesales team who will explain the features and benefits of each product, complete the necessary 'paperwork' and finalise inception of the policy. 

Q. What happens if becoming a Vetsure-affiliated practice does not live up to my expectations?
A. 'Ownership' of the client database is shared between TVIS and yourself. If you decide to leave the arrangement with Vetsure you are free to set up a similar arrangement with another underwriter, administrator and risk partner on termination of our agreement.

Q. I routinely refer clients to other referral centres - will this still be possible with Vetsure?
A. Yes of course - this is all factored in to the actuarial calculations. Not only will it enable you to offer your client sound advice on all available courses of action for their particular needs but running your own book will encourage you to offer your clients genuine value for money, both within your clinic and when you have to refer externally. Think about it: have you ever 'shopped around' for an insured client that you wish to refer externally? Of course not. If they're fully covered you want to give them the best, regardless of price. However, one way or another, pet owners suffer from the rising costs of cover. Alignment between vet and insurer means that you will demand value for money from your external veterinary partners. Good for the pet owner, patient and you.

Q. What do I do if my question isn't answered here?
A. Please contact us with your question.